Refund policy
We accept returns for store credit only. Items must be postmarked to return or returned to our storefront location within 21 days of your delivery date with original receipt. Original shipping fees are non-refundable. Return shipping fees will not be refunded or included in store credit on any returned items and is the responsibility of the customer when shipping items back to us. Store Credit will be applied to a gift card that will be emailed to you within 3-7 business days after the delivery of your return.
If you wish to return an item, please fill out the return form included with your order. If you are unable to locate your return form, please email pecanrow@gmail.com with your order number and let us know that you will be returning your item.
Merchandise must have original tags attached. Merchandise must be unused, unwashed, unworn, free of damage, pet hair and odor free, including cigarette smoke. Clothing returns must have no evidence of make up or self tanner.
If clothing item deteriorates due to improper laundering and care, item will not be refunded.
Sale items are not eligible for returns.
Gift cards are not eligible for returns.
Holiday items cannot be returned after the holiday has passed.
Returns are not allowed for the purpose of repurchasing at a discounted or sale price.
Returns that do not meet all criteria will not be accepted and an additional postage charge of $10 must be paid to have an item returned to you.
Please send returns to:
Pecan Row
637 N. Liberty Street
Waynesboro, GA 30830
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Select items cannot be returned, like earrings, perishable goods, custom products and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns are not allowed for the purpose of repurchasing at a discounted or sale price.
